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Today we're answering some common questions we've received @WhatsApp. Our policy update describes business communication and adds transparency. It does not impact how people communicate privately with friends or family.
— Will Cathcart (@wcathcart) January 12, 2021
Thank you to everyone who’s reached out. We're still working to counter any confusion by communicating directly with @WhatsApp users. No one will have their account suspended or deleted on Feb 8 and we’ll be moving back our business plans until after May – https://t.co/H3DeSS0QfO
— WhatsApp (@WhatsApp) January 15, 2021
We want to address some rumors and be 100% clear we continue to protect your private messages with end-to-end encryption. pic.twitter.com/6qDnzQ98MP
— WhatsApp (@WhatsApp) January 12, 2021
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The privacy and security of your personal messaging
Neither we nor Facebook can see or hear your personal messages : Neither WhatsApp nor Facebook, you cannot read or hear your message exchanges with your friends, family members and colleagues on WhatsApp. Everything you share will be in your midst. This is because your personal messages are encrypted end-to-end. We never undermine this security and we explicitly display this label on every chat. Because you must know our commitment. You can find out more about WhatsApp security here .
We do not have the details that everyone exchanges or calls with anyone : Mobile service providers and operators traditionally collect this information, and we believe that keeping such records of two billion users is dangerous in terms of privacy and security, and we do not.
Neither we nor Facebook can see the locations you shared: When you share your location with anyone on WhatsApp, your location is secured from end-to-end encryption. This means no one else can see your location except the one you are sharing.
We do not share your contacts with Facebook : Only when you give us permission, we only access phone numbers from your address book for faster and reliable messaging and do not share your contact lists with other apps provided by Facebook.
Groups remain private : We use Group Membership to transmit messages and protect our service from spam and abuse. We do not share this data with Facebook for advertising purposes. Moreover, these personal chats are end-to-end encrypted so we cannot see their content.
You can set your messages to be invisible : For added privacy, you can set them to be invisible by chats after you send the message. You can find out more about this in the Help Center article .
You can download your data : You can see and download what information we have on the app. You can find out more about this in the Help Center article .
That’s how we work with Business Messaging and Facebook
Every day, millions of people around the world interact with different types of businesses on WhatsApp. If you want to mess with business, we wanted to make it even simpler and better. WhatsApp never wants to make this clear when you are interacting with any business that uses these features.
Facebook Hosting Services : Messaging with Businesses is different than messaging with your family members or friends. Some large businesses need to use hosting services to manage their communication. That’s why Facebook provides secure hosting services to manage WhatsApp chats with their customers, answer questions and send helpful information such as purchase vouchers.We are providing the business with the option of consumption. But, if you are communicating with Business, Phone, Email or WhatsApp, they can see what you are saying and use that information for its own marketing purposes. It may also include advertising on Facebook. To make sure you have information on this, we clearly display the conversations we have with businesses that choose to use hosting services from Facebook.
Seeking Business : Using WhatsApp You may see a Facebook ad with a button that sends a message to a business. If you have WhatsApp installed on your phone, you have the option of sending a message to that business. Facebook may use the means by which you interact with these ads to personalize the ads you see on Facebook.
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Post Date: 17 Feb 2021
Post ID: #78222